Course: Labor Relations

1. Although there are some key differences, grievance arbitration closely resembles

A. informal policies and procedures. B. bilateral negotiations. C. mediation. D. a formal judicial process.

2. The last step in the grievance process for nearly all union contracts in both the public and private sector is usually

A. final and binding arbitration. B. a hearing before the NLRB. C. mediation by the Federal Mediation and Conciliation Service. D. a final decision rendering solely by management.