Question: COURSE- OPERATIONS MANAGEMENT QUESTION/TASK: According to Slack, Chambers and Johnston (2010: 39), successful day-to-day operations management involves achievement of five basic performance objectives. These objectives

COURSE- OPERATIONS MANAGEMENT QUESTION/TASK: According to Slack, Chambers and Johnston (2010: 39), successful day-to-day operations management involves achievement of five basic performance objectives. These objectives are: quality, speed, dependability, flexibility and cost. Analyse each of these performance objectives, and any trade-offs that exist between them for Starbucks 25 marks HARVARD STYLE REFERENCING.

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