CPPREP4125 - WRITTEN ACTIVITY:

27. As the agency principal you have received several complaints from different landlords that tenants are in arrears. The landlords have advised they did not receive the due rent.

Tenants have also complained they have received arrears letters even though they have paid their rent. The property manager has given a variety of reasons why some tenants may not have paid but cannot explain why this is happening for others.

As the principal what would you do to investigate and correct the error?