CPPREP4503 - Present at hearings in real estate (SA)

Referring to your agencies policies on complaint handling describe your next actions, by placing the below items in the appropriater order.

Item 20 of 24 Referring to your agencies policies on complaint handling describe your next actions, by placing the below items in the appropriater order. Drag the items below to place them in the correct order Implement a change to the work then obtain a quote and have the principal agree that this is a reasonable response to the complaint 2 Try to resolve the problem, analyse what happened using all information available, determining if the client will accept without further escalation/action. 3 Communicate outcome to the client. If this cannot be achieved and a process issue was identified that could better improve the agencies handling of 4 similar events in the future. 5 Document the change and have this agreed with the agency and then communicate what has now been done to the client to achieve acceptance