craft a response to this performance review for "exceed expectation rating" Provides strong leadership, sets a good example, skilled decision maker, motivator, and encourager. Provides strong leadership, sets a good example, skilled decision maker, motivator and encourager. Models, advocates, communicates and leads the creation of interdepartmental systems, processes and programs, all within the focus of organizational mission and vision, to improve quality of care and life for individuals and to improve the workplace environment for staff. Manages laterally as well as up-and-down. Talks with staff about the need for change. Encourages others to be open to change as a way to move forward. Listens to the viewpoints of staff. Energizes individuals and their family/support networks, staff and volunteers/interns, where appropriate, as a way to sustain their commitment to changes in approaches, processes and strategies. Acts as a change agent