Crafting a Case Study on Generative AI Adoption: A Dilemma, Risks, Benefits, and Business Value"

Write a case study $($real or fictional$)$ that explores the adoption of Generative AI $($Gen AI$)$ in your JP Morgan and Chase organization $($or a hypothetical one$).$ Your case should:

$1)$ Present a specific dilemma or challenge faced during the adoption or implementation of Gen AI$.$

$2)$ Describe the organizational context $($e$.$g$.,$ industry, size, structure, culture$)$ and the role of Gen AI in addressing business needs.

$3)$ Analyze at least one key benefit and one risk associated with the adoption of Gen AI in the given context.

$4)$ Discuss the key stakeholders involved, their perspectives, and the potential trade$-$offs.

$5)$ Demonstrate how resolving the dilemma and adopting Gen AI can add value to the business, supported by measurable or conceptual outcomes.

$6)$ Propose a resolution to the dilemma, with actionable recommendations and analysis of their implications.

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Structure should be:

Introduction: Set the stage by describing the organization, its goals, and the relevance of Gen AI$.$

The Dilemma: Detail the specific challenge or decision point $($e$.$g$.,$ ethical concerns, resistance to change, ROI uncertainties$).$

Analysis of Benefits and Risks:

$$ Identify and analyze at least one benefit $($e$.$g$.,$ efficiency, innovation, customer experience$).$

$$ Identify and analyze at least one risk $($e$.$g$.,$ data privacy, ethical concerns, job displacement$).$

Business Value:

Explain how adopting Gen AI or resolving the dilemma could add value to the organization $($e$.$g$.,$ competitive advantage, revenue growth, operational efficiency$).$

Proposed Resolution: Provide a clear plan of action, including strategies for overcoming resistance, mitigating risks, and achieving alignment.

Conclusion: Summarize the key takeaways and broader lessons for organizations adopting Gen AI$.$

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$1)$ Clarity and Relevance of the Dilemma:

How well is the dilemma defined and contextualized within the organization's environment?

Is the challenge relevant and thought$-$provoking?

$2)$ Depth of Analysis:

$$ Are the root causes, stakeholder perspectives, benefits, and risks of the dilemma thoroughly analyzed?

$$ Is the analysis supported by data, logical reasoning, or theoretical frameworks?

$3)$ Demonstration of Business Value:

$$ Does the case effectively articulate how Gen AI adoption or the resolution adds value to the business?

$$ Are measurable or conceptual outcomes clearly presented?

$4)$ Proposed Resolution:

$$ Is the proposed solution actionable, realistic, and well$-$aligned with the organization's goals?

$$ Are the risks and benefits of the resolution thoughtfully evaluated?

$5)$ Creativity and Originality:

$$ Does the case study present a unique perspective or innovative ideas?

$$ Is there a balance between creativity and practical relevance?

$6)$ Presentation and Structure $(10$ Marks$)$

$$ Is the case study well$-$organized, with clear sections and logical flow?

$$ Is the language professional and engaging, with proper formatting and citations?