Question: create a bpmn diagram with 3 pools. Three - participant collaboration ( Blackbox ) for RentTool Company ( Order - to - cash process )
create a bpmn diagram with pools. Threeparticipant collaboration Blackbox for RentTool Company Ordertocash
process
A new Rent Order RO is received from a Customer and is recorded in RMS by a Sales
Representative at RentTool. RMS stands for Rental Management System and is RentToolss
information system.
The Sales Representative checks the availability of the tool requested in the RO
I Unavailable: the RO is rejected, which the sales representative notifies the Customer by a
message and the case is closed end of the process
II Available: the RO is accepted.
Once the RO has been accepted, the clerk marks the itemss as "unavailable" during the rental
period, and schedules the delivery. The scheduled delivery time is recorded in RentTools
information system RMS
A Customer can send a request to cancel an RO in which case the Clerk at RentTool marks the
itemss as "available" and the delivery is cancelled. A cancellation request must be received
before the tool is dispatched from RentTools warehouse for delivery before the scheduled
delivery date
Once the tool has been dispatched ie it has left RentTools warehouse it is no longer possible
to accept the Customers cancellation request however, the Customer can still reject the
delivery as described below.
On the due date, a Logistics Agent of RentTool delivers the requested tool to the customer
location. At the location, the Site Engineer checks the tools together with the logistics agent. The
site engineer might reject the delivery because of a defect in the delivered tool or an error
attributable to RentTool. In this case, the status of the order will be recorded as rejected in
the RMS and the process ends.
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