Create a Business Process Model "swimlane" diagram using basic BPMN for the order-to-cash processes for 1-888-Junk Van. First prepare with a little research, then complete the deliverables listed below.

Deliverables: Submit both of the following:

- Business Process Model - Write-up addressing topics below

Keep your diagram simple, but make sure to include all critical activities in role-based swim lanes separated by lines.

Include your name in the file name and on the first page.

Regarding the diagram: - If you draw it using software other than Powerpoint or Excel (such as Visio), then please submit a copy in a .pdf, html or other common format for grading purposes - You may draw it on paper and submit a photo - just make sure it is legible - I'm expecting a first draft -- not the type of polished effort that comes from locking a team in a room for a month - Don't obsess over the details of the diagramming standard -- you should have one or more swimlanes, circles for events at the beginning and end, boxes for activities, diamonds for branching/merging and arrows showing the flow.

Topics to address in the brief write-up (expected length - minimum: several paragraphs, maximum: 1 page): - Discuss the decisions you had to make to produce the diagram and why you chose the way you did - If this was your first experience documenting a process, what did you learn? - What ideas do you have regarding how this process could be improved?