Break down the scope identified from the SIPOC Diagram and choose potential causal steps that might cause the identified problem other info the lead time of serving the hot coffee at coffee shop more than 15 minutes The staffing model of the shop has one cashier, one barista and a guard The number of staff, equipment and raw materials has been found sufficient Based on initial data analysis, the volume of customers has been stable SIPOC DIAGRAM Supplier Input Process Output Customers Customers who give the order Raw materials to make coffee Taking order Coffee Who orders coffee Raw Material Supplier Equipment to make coffee Process involved from taking the order to preparing the coffee Serving the coffee FeVer Beverages Order Details Anyone who pay for the coffee What is used to make coffee Any other source which ensures the service is to be done Any other material which is used to serve coffee Serving the Coffee Any other process involved from taking the order to serving the coffee Coffee Shop Weekly Average Lead Time (mins) Months Week May ay Lead Time (minutes) 1 13 45 2 15 21 May 16 78 May 4 13 25 June 14 37 June 6 15 84 June 7 16 79 June 8 18 02 July July July July 9 16 65 10 17 85 11 18 69 12 18 32

Question: Break down the scope identified from the SIPOC Diagram and choose potential causal steps that might cause the identified problem other info: the lead time

Break down the scope identified from the SIPOC Diagram and choose potential causal steps that might cause the identified problem other info: the lead time of serving the hot coffee at coffee shop more than 15 minutes. The staffing model of the shop has one cashier, one barista and a guard. The number of staff, equipment and raw materials has been found sufficient. Based on initial data analysis, the volume of customers has been stable

. Coffee Shop Weekly Average Lead Time (mins) Months Week Lead Time (minutes) May 1 13.45 May 2 15.21 May 3 16.78 May 4 13.25 J

SIPOC DIAGRAM

Supplier	Input	Process	Output	Customers
Customers who give the order	Raw materials to make coffee	Taking order	Coffee	Who orders coffee
Raw Material Supplier	Equipment to make coffee	Process involved from taking the order to preparing the coffee	Serving the coffee
FeVer Beverages	Order Details	Anyone who pay for the coffee
What is used to make coffee
Any other source which ensures the service is to be done	Any other material which is used to serve coffee	Serving the Coffee
		Any other process involved from taking the order to serving the coffee

Coffee Shop Weekly Average Lead Time (mins) Months Week May ay Lead Time (minutes) 1 13.45 2 15.21 May 16.78 May 4 13.25 June 14.37 June 6. 15.84 June 7 16.79 June 8 18.02 July July July July 9 16.65 10 17.85 11 18.69 12 18.32

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