Create a detailed training plan for a new employee at Ophelia's.

What are some things a restaurant can do to achieve a sense of "wow" in the eyes of its guests?

What are some ways Ophelia's has succeeded in terms of guest service, and what are some additional things it can do to provide extraordinary guest service?

The executive chef at Ophelia's is self$-$taught in culinary expertise. He began his career as a line$-$cook at the age of $19,$ worked his way up to sous chef, and is now executive chef of Ophelia's. Compare and contrast the conceptual knowledge attained in a school setting versus practical knowledge learned on$-$the$-$job from the perspective of a culinary student versus a restaurant chef.