Create a questionnaire that matches these variables like

( customers service, quality service, Reliability, security, Credible informat service )

For a telecom company called Zain, targeting customer satisfaction for e-marketing service

Make each variable five questions

But plz Don't use the questions way to give the sentences in the questonnaire. You need to use narrative way to express the meaning like this one

Delivery Time 1 2 3 4 DTI Do the shipment was delivered as per the estimated delivery time 0 O o O 0 o o O DT2 Do The shipment was delivered in proper packaging DT3 At the time of delivery, the courier marks the correct timing on the signing device o O o o DT4 Are you satisfied with the total transit time of the shipment o o o O O o Quality Service 1 2 3 4 Qs1 All details very completely shared before booking the shipment 0 o O o QS2 Noon Company immediately respond to the demands of customers o O 1-Strongly Disagree 2 - Disagree 3 - Neutral 4- Agree 5-Strongly Agr Interaction Management 1 2 2 3 4 IMI SUNWODA regularly meet customers to leam our current and potential needs for new products O 0 O O IM2 SUNWODA is good at creating relationships with key customers O O O o interactive two-way O IM3 SUNWODA maintains an communication with their customers o O O IM4 SUNWODA has a continual dialogue with each customer and use well developed methods to improve relationship with customers o o o IM5 SUNWODA is good at maintaining relationship with key C C C 1-Strongly Disagree 2 - Disagree 3- Neutral 4 - Agree 5 -Strongly Agree Interaction Management 1 2 3 IMI SUNWODA regularly meet customers to leam our current and potential needs for new products O o o 6 IM2 SUNWODA is good at creating relationships with key customers e o 0 O interactive IM3 SUNWODA maintains communication with the customers two-way O 0 o o 0 o O IM4 SUNWODA has a continual dialogue with each customer and use well developed methods to improve relationship with customers o O O e IMS SUNWODA is good at maintaining relationship with key customers o O o Relationship Development 1 2 2 3 4 5 RDI SUNWODA have formalized procedures for up-selling and cross-selling to valuable customers O O o o RD2 SUNWODA employees are encouraged by the Senior management to focus on customer relationships e 0 O O o 0 O O RD3 SUNWODA employee try to systematically extend "share of customers with high-value customers RD4 When SUNWODA find that customers are unhappy with the appropriateness of product or service, they take corrective action immediately O O o o o a RDS SUNWODA maintain positive relationships with migrating o unattractive customer on a regular basis 1