Create a service blue print for the bear making process in the Build-a-Bear case study by drawing out (i) the stages in the process (ii) directional flow of the process (iii) labor cost for each stage (iv)number of stations per stage (v)activity time for each stage.

As testament to the effectiveness of Build-A-Bear Workshop's extraordinary delivery system, the company has received numerous awards such as ICSC 2004 Hot Retailer Award" and was named National Retail Federation's International 2001 Retail Innovator of the Year-Global Winner. In 2008, the company's founder and CEO, Maxine Clark, was named one of the 25 Most Influential People in Retailing by Chain Store Age. In 2006, Clark was inducted into the Junior Achievement National Business Hall of Fame. As a manager of a local Build-A-Bear Workshop, Laura Gray was wondering about the service costs associated with making each bear (or other type of animal friend). Store associates, known as Master Bear Builder Associates, shared the experience with custom- ers at each stage of the bear-making process and were paid $10 per hour. Laura further estimated the average activity time for each stage of the bear-making process: ACTIVITY TIMES (SECONDS)* BUILD-A-BEAR PROCESS STEPS 180 60 90 60 Choose Me Hear Me Stuff Me Stitch Me Fluff Me Name Me Dress Me Take Me Home 120 120 240 60 Activity times used in this case are hypothetical