Question: Create a service blueprint of the refinancing process. Why do you think the bank organized its process this way? What problems have ensued? Examine the

Create a service blueprint of the refinancing process. Why do you think the bank organized its process this way? What problems have ensued?

Examine the process carefully. Look at customer/ provider interactions. Which steps create value for the customer? Which steps can be eliminated? Construct a new blueprint showing how the overall process can be improved.

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Answer 1 i The refinancing process involves providing the necessary application and information by a customer to a loan servicing agent ii This is don... View full answer

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