create the project budget. calculate the initial ROI for this project. You do not consider the time value of money

Calculate the break-even point of sales units in year 1 and year 2.

Company is considering a training project for its employees. This will be a two-year project with expected cost savings each year. The project will involve purchasing new tablet devices for customer service personnel. Of course, the personnel receiving the tables will need to learn how to use the new software. The staff will also be taught new customer service skills and sales skills in an effort to upsell the customers and create more sales income in the future.

1. There are 22 customer service representatives on staff.

2. The tablets will cost $475 per device. The tablets will last for 2 years or more. Annual insurance on the devices will be $25 per device. There will be no price increase on the insurance for Year 2.

3. The new customer service software subscription will cost $55.00 per year per device. There will be no price increase in Year 2.

4. The initial training cost on the new software will be $2,750 for all 22 of the customer service representatives. In Year 2, there will be a refresher course for new representatives, and that course will cost $100 per participant. Company estimates that it will have a 50% turnover in its customer service representatives for Year 2.

5. The customer service skills seminar will have the following costs. Except for the assessments, these costs will only be incurred in the first year.

a. Seminar speaker: $2,000.00

b. Books and materials: $975.00

c. Lunch for participants: $15.00 per participant

d. Assessment cost per participant: $50.00. Assessments will be conducted on all customer service staff in Year 1 and all new staff in Year 2.

6. Company expects to sell an additional 2,750 of its product in Year 1 because of this program. Company has a profit margin of $10 on each unit it sells.

COmpany expects to realize an additional 3,750 units of sales in Year 2 with the same profit margin.