• Critically evaluate the interplay between feedback skills, communication, listening, and assertiveness skills. How do these skills complement each other in the context of providing effective feedback, and in what ways can someone possess good communication, listening, and assertiveness skills yet lack proficiency in feedback skills?
• Analyze the three componentsknowledge, behavior, and evaluationof feedback skills. How do they contribute to the effectiveness of feedback, and how might deficiencies in any of these components impact the overall quality of feedback? Discuss specific examples of situations in the hospitality context where the knowledge, behavior, or evaluation component plays a crucial role in the success or failure of feedback delivery.
• Investigate the challenges and reluctance leaders face in providing both positive and negative feedback. What factors contribute to leaders giving feedback less frequently than perceived by subordinates? Explore the psychological and organizational barriers that may hinder leaders from offering feedback, and discuss potential strategies for overcoming these challenges to build a culture of regular and constructive feedback in leadership.