Question: CRM concepts include; a . Gathers customer information from many different communications channels b . Cons&idates and organizes customer information into independent function - specific

CRM concepts include;
a. Gathers customer information from many different communications channels
b. Cons&idates and organizes customer information into independent function-specific databases
c. Emphasizes the retention of existing customers
d.b and c
e. a and c
CRM concepts include; a. Gathers customer information from many different communications

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