Question: CRM technologies enable firms to develop tactics for building long - term, mutually beneficial relationships with the customer in all of the following ways except

CRM technologies enable firms to develop tactics for building long-term, mutually beneficial relationships with the customer in all of the following ways except
Multiple Choice
interact with customers to learn what they need and want.
capture data allowing the firm to identify potentially profitable customers.
adopt a broad approach, focusing on the needs of the entire market.
track consumer behavior over time.
take the information gathered and tailor goods accordingly.

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