CRM: Technology Trend in Logistics. - Case Study

Assessments Worksheet

• Review the major transformations in logistics and transportation industry. Discuss any Two (2) that interest you and clearly show how service expansion and value chain integration has been affected in recent times.

• Demonstrate to what extent the transformation will distinguish the winners of the future supply chain.

• Assess the identified setbacks if any in terms of service delivery why customers are not satisfied with the efforts made to date by supply chain companies.

• Present a clear recommendation that would allow for success in other for Logistics companies to maintain a competitive edge and maintain end to end supply chain solution.
• Identify and discuss any two 2 major transformations in your research that leads to success in the face of challenging operating environment.