Cross$-$functional communication is the term used to describe communication between different departments of an organization. When departments don't engage in cross$-$functional communication it creates "Silo's" which keep the company divided. Also, the organization runs the risk of communication breakdowns that cause major problems $($people need to have a basic understanding of what people in other departments are doing$).$ What communication breakdown did SW experience?

$$ Communication was breaking down between flight attendants and pilots

$$ Communication was breaking down between ticket agents and flight attendants

Communication was breaking down between ramp agents and pilots