CSLO $($General$)2$: Demonstrate skills in communication through voice, electronic, and written messages.$$

$2\mathrm{.}5.$ Prepare and deliver$$ bad$-$news messages.

Task: Write a letter to a customer informing them that their request for a refund has been denied. Use the inductive method to deliver the bad news.

Scenario: The customer, Mr$.$ John Doe, purchased a product from your company, XYZ Electronics, three months ago. The product had a $30-$day return policy, which has now expired. Despite this, Mr$.$ Doe has requested a refund due to dissatisfaction with the product$$s performance.

Instructions:

Buffer Statement: Start with a neutral or positive statement to set the tone.

Explanation: Provide a clear and logical explanation of the situation.

Bad News: Deliver the bad news clearly but gently.

Redirect$/$Alternatives: Offer any alternatives or solutions $($Silver lining$)$

Polite Closing: End on a positive and forward$-$looking note.