Current Attempt in Progress

Oltmann Enterprises provides consulting services to a variety of clients in an effort to help them be more efficient and effective at

what they do$,$ while. helping them maintain or improve their organizational culture. Oltmann management specified the following

objectives going into its new fiscal year:

Identify which balanced scorecard perspective each of the above objectives best fits: financial, customer, internal business process, or

learning and growth.

Objective

Balanced scorecard perspective

Increase customer satisfaction.

Improve employee well$-$being.

Increase profit margin.

Improve efficiency in delivering recommendations to clients.

Increase training$/$continuing education for employees.

Improve professionalism while on$-$site with clients.