Question: Customer financial performance: Select one: a. Are best measured with financial metrics. b. Are reflected on the balanced scorecard as part of the learning and

Customer financial performance:

Select one:

a. Are best measured with financial metrics.

b. Are reflected on the balanced scorecard as part of the learning and growth perspective.

c. Can be improved by offering special features, and highly responsive customer service.

d. Is improved by focusing on a combination of financial and nonfinancial metrics.

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