Customer Intends To:

CHALLENGE $1\mathrm{.}1$: Creating a Stror $x$

$6-$ Cross Training

LEARNING OBJECTIVE Idemity the benefits of cross training.

$($:$800$:$)$

Laura explains to Ayla that she wants the new from desk employee to be cross$-$treined in order to expand collective skills and ensure team members have

will be in good hands

Which statement regarding the benefits of cross$-$training is NOT true?

a$)$ Cross$-$training increases the tearn's flexibility when ossigning roles to match team members' skill sets.

b$)$ A tearn with cross$-$troined tearm members includes individuals with a more concentroted, specialized role.

c$)$ A teatn with cross$-$trained team members is likely to be better sble to recover from losing an importarnt team member.

d$)$ Cross$-$training provides opportunities for team members to understand how differemt roles are related to others within the team.