Question: Customer Interaction with services is important to understand how customers engage with services that are clearly intangible. Using the SERVQUAL model the which of the

Customer Interaction with services is important to understand how customers engage with services that are clearly
intangible. Using the SERVQUAL model the which of the following factors is NOT an important element to measure?
Empathy
Reliability
Assurance
Tangibles
Resources
Customer Interaction with services is important to understand how customers engage

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