Question: Customer Needs Process Mission Statement Define the Scope Observation Interviews Focus Groups Gather Raw Data Need Statements Interpret Raw Data Hierarchy Organize the Needs Surveys

Customer Needs Process
Mission Statement
Define the Scope
Observation
Interviews
Focus Groups
Gather Raw Data
Need Statements
Interpret Raw Data
Hierarchy
Organize the Needs
Surveys
Establish Importance
Continuous Improvement
Reflect on the Process

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