Question: Customer Relations Deficiency 3 : Policy That Does Not Make Sense - Discuss a policy that seems illogical or irrelevant to the customer / employee

Customer Relations Deficiency 3: Policy That Does Not Make Sense
- Discuss a policy that seems illogical or irrelevant to the customer/employee experience.
- Present ideas on how to make the policy more relevant and beneficial, leading to an improved experience for both customers and employees.

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