Customer Relations Representative

Please explain why you are interested in working for Toronto Hydro in the Customer Relations Representative position. Describe any skills or experience you possess that would make you a successful candidate. What are your short and long term career goals?

Describe a situation in a past or current role where you took initiative by sharing your knowledge skills and abilities with your co$-$workers or peers in order to improve a process or improve their understanding of a work flow or work$-$related task.

Working as a CRR$,$ you will come across situations or problems that have not been encountered before, or may be fairly complex. What is your approach to analyzing and resolving a challenging problem. Please provide a work$-$related example where this approach was successful.

Tell us about a time when you had to work closely with someone whose personality or working style was very different from yours. How did you manage work relations with this person?

Describe a time when you experienced an increase in workload due to changing priorities. Describe how you managed the workload and the steps you took to ensure your work was completed on time.

Tell us about a time when you resolved a customer issue where you demonstrated determination and initiative. Please specify the details of the customer issue, the steps you took and why you took the action.