Question: Customer relationship management ( CRM ) involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an

Customer relationship management (CRM) involves managing all aspects of a customer's relationship with an organization to increase
customer loyalty and retention and an organization's profitability. There are three phases of CRM-reporting, analyzing, and predicting.
The goal of this activity is for you to classify questions a business would ask as being reporting, analyzing, or predicting technologies.
nstructions: Identify each question below as reporting, analyzing, or predicting technologies.
Who are our customers?
CRM Reporting Technologies
What is the total revenue by customer?
What customers are at risk of leaving?
Why did sales not meet forecasts?
CRM Analysis Technologies
Customer relationship management (CRM) involves managing all aspects of a customer's

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