1. Customer relationship management systems:

1. Decrease organizational value that ERP provides
2. Reduces flexibility of the companys common database regarding customer service
3. Builds on the organizational value that ERP provides
4. Can not be installed in-house

2. ERP systems treats the sales order process cycle using which of the following ?

1. Pre-sales activities
2. Sales order processing
3. Inventory sourcing
4. All of the above

3. A critical step in sales order processing is:

1. Recording the items to be purchased
2. Determining the selling price
3. Recording the order quantities
4. All of the above

4. An ERP system creates an invoice by:

1. Marketing and sales team emailing information to accounting for input
2. By the system copying sales order data into the invoice document
3. When SCM provides accounting with a completed bill of lading
4. None of the above