CUSTOMER SATISFACTION AND CUSTOMER SERVICE PROBLEMS RESOLUTION How can you ensure customer satisfaction and improve customer experience? $(2$ slides$)$ How can you ensure that available goods are exactly what customers need? $(2$ slides$)$ How can you optimize the goods delivery to customers? $(2$ slides$)$ How can you ensure that customer's orders traceability? $(2$ slides$)$ How customer information is collected? What are the main technologies? $(2$ slides$)$