Question: customer sends you this email: Subject: Shipping problem : I just received my order, but when I opened the box I noticed the clasp on

customer sends you this email:
Subject: Shipping problem :
I just received my order, but when I opened the box I noticed the clasp on my bracelet was broken. Can I get a replacement? My order number is 062789.
Which email should you send?
Confirm damaged item(s)- need more info
Replacement policy
Request photo of damage
Account not found - request more info
Create an order replacement and send "Replacement item ordered"
customer sends you this email: Subject: Shipping problem : I just

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