Customer service modules in CRM systems provide tools for

A$.$ assigning and managing customer service requests

B$.$ capturing prospect and customer data

C$.$ identifying profitable and unprofitable customers

D$.$ managing sales prospect and contact information

Which of the following would not be considered a contact point?

A$.$ E$-$mail

B$.$ Website

C$.$ Intranet

D$.$ Retail store

A foreign country attempting to access gowernment networks in order to disable a national

power grid is an example of

A$.$ phishing

B$.$ cyberwartare

C$.$ denial$-$of$-$service attacks

D$.$ cyberterrorism

A scheduling system used for minimizing imventory by having components arrive exactly

when they are needed and shipping finished goods as scon as they leave the assembly line

best describes as

strategy.

A$.$ just$-$in$-$time

B$.$ frictionless

C$.$ bullwhip

D$.$ safety$-$stock

As they move through the supply chain,

are transformed into finished products

and shipped to retailers and customers.

A$.$ raw materials

B$.$ intermediate products

C$.$ basic products

D$.$ natural resources