Customer Services Department has been using the Bravo call tracking system for nine years to allocate and capture statistics on incoming customer service calls. In that time, call volume has grown five-fold and we have experienced both capacity and reliability problems with the Bravo system. Its manufacturer no longer supports the Bravo system. A decision was made to replace the Bravo system with the Alpha call tracking system. Alpha has been procured and must be installed, configured, tested, and implemented into production. This project will design/configure and implement the new Alpha call tracking system in time for the expected annual spike of customer support calls in December. Project objective: Design and Implement a new call tracking system

Prepare a quality management plan for the project. List all the quality standards.