Customers expectations are based on their experiences If a customer expects his hotel room to be ready when he arrives, but encounters a wait because it is not prepared, this reflects a ( n ) gap on the part of the hotel because it did not understand the customer s expectations Multiple Choice knowledge standards delivery communication ethical

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Question: Customers expectations are based on their experiences. If a customer expects his hotel room to be ready when he arrives, but encounters a wait because

Customers

expectations are based on their experiences. If a customer expects his hotel room to be ready when he arrives, but encounters a wait because it is not prepared, this reflects a

(

)________

gap on the part of the hotel because it did not understand the customer

s expectations.

Multiple Choice

knowledge

standards

delivery

communication

ethical

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