CVS MODULE 599999 SMD- store manager development post assesment

When wrous customer injury occurs due to product contamination, you need to make contact with your DLA hours 24 O 2)An unknown customer wants to return a small appliance, a fragrance, Nicorette and Diabetic teststrips. Which of the following is not recommended as a course of action? Obtain the customer's name and phone number Respond to the request according to CVS refund guidelines Go ahead and issue the refund Contact the store's DL/DAPL 3)All of the following are accurate in regards to template schedules EXCEPT: Once the schedule is generated from the template, It is locked in and colleague shirts are unable to be edited or adjusted Multiple templates can be created for a store A colleague's availability needs to be greater than or equal to the template shift. A template will not be applied to a particular week unless it is mapped. 4) The pharmacy has been busier than usual today and a large amount of $20 bills has been accumulating throughout the day at the pharmacy pickup terminal Several times throughout the day, you were not able to complete turn-in because customers were in line. You have been waiting for the line to diminish, but there has been a steady stream of customers. What should you do? Wait until the end of the day and look the change drawer in the safe Complete other tasks and come back in an hour to complete the turn-in Continue to wait until the linhas diminished before completing the turn-in Apologize to the customers for the inconvenience and complete the turn-in 5)The seventh and final step of the Problem Solving and Decision Making process is Implement the solution Select the solution Evaluate the solution Generating alternatives 6) How often should cycle counts be completed to ensure accurate on hand quantities to maintain in-stock Day Weekly Monthly - Weekly 7)The purpose of "Tell Me is all of the following EXCEPTI Demonstrate the how Set clear expectations Introduce something new wyWhat is the first step colleague should take when resolving employee discord? Ignore the issue and let it pass Meet with the colleagues privately to discuss your observations Create a documented plan of action Evaluate the issue based on what you already know about the issue OOO 9) Which of the following are the two steps to finalize a schedule? 1. Click Export to POR 2. Select Wall Schedule from the dropdown menu 1. Cook Export to POF 2. Select the Print icon to print the schedule 1. Navigate to the schedule tab. 2. Select the Navigate to Screen 1. Click on the Publth icon. 2. Click OK in the dialogue box to publish the schedule 10) Identify the myCustomer Observations and Feedback guideline that is missing from this comments Cynthia, 1 appreciate how you offered help to each and every customer you greeted while you were stocking the seasonal Items this morning. Great job!" Feedback is appreciative and constructive Observations are specific Multiple observations summarized for feedback in the moment 11) Basic edits to the schedule, such a shift swaps, can be completed from the and all other schedule edits should be done from the Dynamic Line Schedule (DLS) and Schedule screen wall schedule and the over and shorts graph Schedule screen and wall schedule Schedule screen and Dynamic Line Schedule (DLS) OOOO 12)The list below describes expectations? Only bring out cases/totes that can be immediately worked on Colleagues should unload product as quickly as possible Rotate stock to maintain freshness of edibles and date coded merchandise Check cross-merchandised locations and always replenish home locations Always keeping a clear path of travel at least 36" wide in all asles to ensure accessibility If taking lunch or going to ring register for an extended period of time, cases/totes should be moved to the backroom or stacked Inventory day Delivery day Corporate mak/red bag delivery day Poll day 13) After reviewing the generated schedule on Wednesday, you notice your Pharmacy Technician, Abigail Gibson, Isn't being scheduled at all during the week. Which of the following would cause this? Availability is not entered Minimum tase Hours set to 10 Workstation Profiles are set to low for all workstations OOO SO 14) Which action is not included in the sales building model help to drive sales in the cosmetics department? Choose that have enough overstack in the store to build an endeadlar Plan how you'll hand the leftover product Convence and to the stortugh proper ning the category Summaryport termine the top Categories