Question: CVSHealthShift Supervisor Virtual Job TryoutA colleague requests help with a customer who is upset about a discount. The 40% discount apples when buying three or

CVSHealthShift Supervisor Virtual Job TryoutA colleague requests help with a customer who is upset about a discount. The 40% discount apples when buying three or more items, but the customer says this is confusing and he only wants one item. What would you be most and least likely to do?PICK ONE OF EACHLEASTyostApologize to the customer for the misunderstanding. Explain the discount to him again to help avoid any further confusion.Offer the customer a 20% discount on one product. This would be less of a loss for the store and should help satisfy the customer.Glve the customer the full 40% discount on one item. This will be more of a loss for the store, but you do not want to risk losing a customer.Suggest this is a good opportunity for the colleague to use her judgment. The dollar amount is small, and this will allow you to focus on other tasks.Exit18Replay

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