CyberStuff is a large company that sells computer hardware and software via telephone and online. CyberStuff processes several thousand transactions per week on a three-shift operation and employs 50 full-time and 125 part-time employees. Lately, the billing department has experienced an increase in the number of customer complaints about incorrect bills. You have been tasked with finding out why this is happening. During your preliminary investigation, you discovered that some CyberStuff employees did not follow established order entry procedures. You feel that with more information, you might find a pattern and identify a solution for the problem, but you are not sure how to proceed.

A.Which requirement-gathering technique will you choose to explore more information related to the issue? Justify your answer

Identify any two participants involved in the requirement gathering technique and how you will select them?