d$.$ Both through training

$11.$ Identify the true statement regarding training.

a$.$ Training should be completed in one long session.

b$.$ Training documentation is only a sign$-$in sheet and competency exam.

c$.$ Documentation of training is not necessary.

d$.$ Training should be broken down into modules.

$12.$ Physicians should be trained

a$.$ In large groups

b$.$ In their medical staff meetings

c$.$ During their office hours

d$.$ Before or after their office hours

$13.$ The tool used to track IS issues is known as

a$.$ Application testing

b$.$ Trouble ticket

c$.$ Reengineering

d$.$ Graphical user interface

$14.$ Justify the alteration of an IS screen.

a$.$ None of the existing screens have all of the information needed.

b$.$ The data elements are in logical order.

c$.$ The screens have a good look and feel.

d$.$ Enabling the use of icons.