D. Quality Assurance and Quality Control Select the correct answer. 1. Quality assurance a. includes a comprehensive set of policies developed to ensure excellent documentation and reliabil ity of laboratory testing. b. benefits the provider by reducing the liability for inaccurate reporting of test results. c focuses on establishing a series of operating procedures for the benefit of the patient and the medical assistant who does the laboratory testing. d. enables the laboratory to assess, verify, and document the quality of the laboratory process. e. all of the above. 2. Quality assurance monitors specimen collection. specimen processing. specimen testing. d. reporting steps. all of the above. 3. Quality assurance includes quality control. personnel orientation and knowledge of laboratory instrumentation. laboratory documentation. d. proficiency testing program. e. all of the above