D Question 18 1 pts Asking someone, "If you had it to do all over again, what would you differently?" may lead parties to O focus on the negative impact of the situation establish positive communication plans O embarrass parties O reality test their agreements D Question 19 1 pts Non-attorney mediators should use the terms "agreement writing" to distinguish from writing contracts. O True O False D Question 20 1 pts If there is high trust between the parties, if both parties are enthusiastic about the agreement, if the content of the agreement is straightforward, then: O an memorandum of understanding will suffice as record of the agreement O a written agreement is generally acceptable O an informal agreement is often enough O an unsigned written agreement is preferable