Question: D Question 19 1 pts A technique for translating the customers' wants and needs into quantifiable technical characteristics is called Customer ombudsmanship Quality function deployment

D Question 19 1 pts A technique for translating the customers' wants and needs into quantifiable technical characteristics is called Customer ombudsmanship Quality function deployment Pareto Analysis The fifth discipline Question 20 1 pts Kanban concepts include all of the following except Pull instead of push JIT One piece flow Storage in the warehouse but not on the production floor D Question 21 1 pts When a problem solving team applies the 5 why technique, they are attempting to Determine if the interviewee is telling the truth Understand the basics of the problem Eliminate areas not to investigate Determine the root cause of the problem D Question 22 1 pts Visual metrics can be characterized by: Directly related to strategy Non-financial Easy to use All of the above

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