Question: D Question 8 AB. A call center has a total of 10 telephone lines. When all the lines are occupied, an incoming customer call receives

D Question 8 AB. A call center has a total of 10 telephone lines. When all the lines are occupied, an incoming customer call receives a busy signal, that is, customer call is blocked and customer leave without reaching to the call center. Management has decided to add another line, increasing the total number of lines to 11. As a result of this increase, which of the following statements is CORRECT? (Assume there is no customer abandonment) Utilization of customer service representatives stays the same Average waiting time experienced by callers increases Throughput of the call center stays the same Average waiting time experienced by callers decreases Average waiting time experienced by callers stays the same

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