D4Q indicated that it would like to take on the job, but while it is familiar...

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D4Q indicated that it would like to take on the job, but while it is familiar with BookTek's type of catalogue order system, it is relatively unfamiliar with how things are ordered on the Internet for this kind of retail book business. It suggested that its first order of business might be to investigate what other companies were doing on the Internet. Help D4Q develop a quality management plan for BookTek. Include in your plan the quality dimensions and characteristics of an Internet ordering system specifi- cally for Book Tek's products, suggestions for achieving customer satisfaction, ways to measure defective service, and how to evaluate the success of the order system in terms of quality. D4Q indicated that it would like to take on the job, but while it is familiar with BookTek's type of catalogue order system, it is relatively unfamiliar with how things are ordered on the Internet for this kind of retail book business. It suggested that its first order of business might be to investigate what other companies were doing on the Internet. Help D4Q develop a quality management plan for BookTek. Include in your plan the quality dimensions and characteristics of an Internet ordering system specifi- cally for Book Tek's products, suggestions for achieving customer satisfaction, ways to measure defective service, and how to evaluate the success of the order system in terms of quality.