Question: dataset to perform cost driver analysis for the service call center at Thrustmaster, which sells game controllers, joysticks, steering wheels for PCs , and XBOX,

dataset to perform cost driver analysis for the service call center at Thrustmaster, which sells game controllers, joysticks, steering wheels for PCs

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and XBOX, Nintendo, and PlayStation consoles. Thrustmaster is trying to understand its overhead allocation for the call center that sup

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ports its sales. It believes that by understanding the overhead costs and their respective cost drivers, it will be in a better position to allocate overhead to the various products that require more service. Thrustmaster is considering these four potential cost drivers:

Customer Call Minutes

Customer Complaints

Average Workers

Company Sales

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