Question: Dave is responding to a tweet from a customer that reads, Your technician arrived 3 0 minutes late! I've got better things to do than

Dave is responding to a tweet from a customer that reads, "Your technician arrived

30

minutes late! I've got better things to do than wait around all day." The prewritten apology template reads,

"

We regret any inconvenience this may have caused." What is the best way for Dave to rewrite the apology to make it more sincere

?

"We're sorry for the delay, but we hope you understand that our technicians work hard to provide quality service."

Respond using the prewritten template.

"

We regret any inconvenience caused by our technician arriving late. We take being on time seriously and we'll strive to serve you better in the future."

"Sorry you had to wait! We'll make sure it doesn't happen again."

Dave is responding to a tweet from a customer that reads,

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