Dear Mr$.$ Kellogg,

$$

how to write this better:

Thank you for reaching out and expressing your concerns regarding the management and operations at The Woods at Victoria Park. We value feedback from residents and take these matters seriously.

We are sorry to hear about the challenges you may be$$experiencing since the management changed. Your letter highlights several key areas that require our immediate attention, including communication, staff turnover, security, on$-$site management, maintenance, and rent increases.

We are taking immediate steps to review the issues you've raised and will work diligently to address them to ensure the well$-$being and satisfaction of all our residents.

Since Fairfield took over, the following changes have been made.

On the day of the transfer, June $1,2022,$ we delivered notices, ensuring everyone was informed of the changes. In September, the Manager organized a meet$-$and$-$greet event with refreshments$$and giveaways to welcome all our residents and meet our office and maintenance associates. Since taking over, we have hosted several residents$$ functions, aiming to enhance the resident experience

We encourage residents to visit the office for further discussion if concerns arise during events. We maintain an open$-$door policy and welcome residents to visit during business hours to discuss any questions or concerns. In an emergency, a $24-$hour emergency service$$provides live response.

Our property, Brittany, has been with us since we took over in June $2022$ and was promoted to Property Manager in January $2024$ and has a decade of experience with the company.

Our rental criteria are consistent and available for review in our office. Building entrance codes have been provided to only authorized users as reasonable accommodation.$$ The Community Manager conducts daily building walks to inspect the property and address any findings. Our Compliance specialist$$is onsite every Tuesday to process recertifications. The office is located at Victoria Park Apartments and serves any resident in person. In the event of an emergency, a $24-$hour emergency service$$provides a$$live response.

Regarding property conditions, the following improvements have been made: Early this year, floor cleaning was completed, all interior hallways were painted, TVs were upgraded to flat$-$screen TVs$,$ and additional ones$$were installed in previously lacking areas. Due to needing additional lines, the functionality of the TVs was delayed, but they are now fully operational. Another upgrade completed in $2023$ was the property lighting to LED.

Regarding the rent increase, no rent increases were implemented during the COVID$-19$ pandemic, resulting in a substantial variance in maximum rents. Understanding that seniors are on fixed incomes, we have capped increases and not reached maximum rent levels.

Payment processing: We process payments promptly upon receipt; however, depending on our residents' banks, it could take longer for them to be cash.

To improve our residents$$ satisfaction, we will send reminder notices about the rules and regulations, which include non$-$smoking letters, not$-$trespassing notices, building access, trash disposal, and$$quiet hours.

We truly value our residents$$ tenancy at The Woods at Victoria Park Apartments.

$$

Sincerely,