Dear Students,

Welcome to your first assignment! This is a group assignment where you have been assigned a business service process to analyze using the Kano Model. Please refer to the steps below to complete this assignment.

STEP $1$: Refer to the business process that has been assigned for your group, from the list below.

STEP $2$: You have been assigned to "Design the Process" but first, you will need to identify at least four dissatisfiers $($the basic quality attributes required$),$ four satisfiers, and three delighters that are specific to your process.

STEP $3$: For each one of the attributes, you will need to provide a brief explanation as to why you see them as dissatisfiers, satisficers, and delighters. You can provide examples to support your explanation.

STEP $4$: Complete your work in PowerPoint and save your file in PDF format. Only PDF files can be accepted for submission.

PLEASE NOTE:

$*$ Absent students will not be graded for this assignment, even if they participated in the group effort. This is an in$-$class assignment and must be conducted in the class.

$*$ The submission will be closed by the due time and date. Late submissions cannot be accepted and will be graded accordingly.

$*$ Please pay attention to your submission. Wrong submissions will not be reverted and will be graded accordingly.

$*$ You will be graded $50\%$ on the attributes provided and $50\%$ on the explanation of these attributes. To attain a high mark, your attributes must mimic reality and your explanation should be well$-$researched and backed up with examples.

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