Deborah: We know we must implement this training immediately. Remember, sales are slow and we must address the call centers communication problem. This will enhance the performance of the employees. We also know that Taormina is not willing to spend an excess of money to fix this issue. So we have to review our options while controlling the cost and time of execution. I suggest reviewing the traditional training models first. The traditional training methods are Straight Lecture, Lecture/Discussion, Games and Simulations, and On-the-job training. Now we have to decide which one is the best option for us. Lets see

Based on the discussion preparation scenario, assess key roles of the lecture or discussion training method as they apply to todays virtual era. Provide examples from the scenario and the textbook to support your rationale.