Decision Point: Driver Positions

There have obviously been big changes in the driver position over the years, and the previous HR managers did not keep up$-$to$-$date with those changes. You don't want to get any further behind, so you decide to take immediate steps to help resolve employee problems $($especially the delivery drivers$).$ After you have job descriptions, what is your next move?

Select an option from the choices below and click Submit.

Instruct the delivery managers to begin disciplining employees.

Develop a performance appraisal tool.

Develop a program to bring in new drivers who are more professional.