Decision Point: Making Your First Impression

You never get a second chance to make a first impression. Therefore, Welcome Home management wants to train its agents to behave in a way that makes the best first impression with its prospective clients. During the approach, the agents get to meet the buyer and try to build goodwill in the relationship. To set the foundation for a positive relationship, which activities do you recommend that the agents focus on during the approach?

Select an option from the choices below and click Submit.

Demonstrating and showing

Questioning and listening

Talking and explaining